At TopMeds, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
- you’ve received an item(s) that does not match your order
- the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)
- the item(s) is due to expire within 3 months where the shelf life of the item is more than 3 months
Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +918591010904. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.
Returns are subject to the following conditions:
Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.
- Only fully unused strips/bottles can be returned
- Batch number of the product being returned should match as mentioned on the sales invoice
- Original sales invoice has to be returned for processing returns and refunds.
We do not accept returns in following scenarios:
- Partially used strips, opened bottles cannot be returned.
- Products which have expired post purchase.
- Second time request against the same product/order.
If you’re order is suitable for a return based on the conditions above, you can raise a request within 7 days from the date of delivery. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.
Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery.
The time frame for different payment modes is given below:
|Mode of Payment||Mode of Refund||Time frame|
|Credit cards / Debit Cards||Credit cards/debit Cards||5-7 business days*|
|Net Banking||Net Banking Account (Credited to Bank Account)||5-7 business days*|
|Important: Refunds cannot be processed to third-party accounts. The name on your TOPMEDS account should match with the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same account.|